Making the Most of Customer Service

One of everyone’s most frustrating experiences is dealing with poorly trained, less-than-motivated, and often distant-sounding customer service representatives. Sometimes I hesitate to make a purchase at the thought that I might have to return the item and be forced to navigate the muddy waters of the customer-service return process. The following experience illustrates the benefit of taking a step back and looking at the situation from a mediator’s perspective. I had changed apartments and asked my local phone carrier to transfer the number. Soon after I moved I got an offer from a long-distance carrier to switch, and I accepted it. I then ordered new business cards with my new address and phone number, and left for an overdue vacation. Two weeks later I returned home – tan, but listening to the sound of silence whenever I picked up the receiver. Initial calls (from my cell phone) to the local and long-distance carriers went unreturn

[ read more ]

How to Find the Right Construction Claims Firm for Your Case

Summary: If something does go wrong during your construction project and you realize you might need to settle a claim, do your research to find the firm that will help represent you the best.   Constructing a building, whether it be an office for your business, a house to live in, or a parking structure for your local mall, undoubtedly requires a thorough amount of planning. A strong attention to detail and a solid grasp of what needs to be done are both important, because once the building has been constructed, it is not easy to go back and make structural modifications.   Even despite best intentions and efforts, the possibility of a construction claim popping up at work is still real. If you find yourself in a position where it would be in your best interest to file a construction claim, seek out a reliable firm that can help you reach a desirable outcome.   Read Reviews and Testimonials. Find a firm with a solid track-record   There is a good chance you would not make a large purchase or investment without researching first. Hiring a [ read more ]

Integrating an Operations Center to Create a More Engaging Broadcast

Summary: An operations center can improve the quality of your sports broadcasts, making them both more engaging for viewers and more reliable for your employees covering the event.   If you are running a sports broadcast you want to be able to deliver the best coverage of the event for viewers who are unable to attend the event in-person. An operations center can be used to improve the processes of a business and a broadcasting company is no different. A broadcast can be significantly enhanced by integrating an operations center into how you work.   Capturing Multiple Angles   When you are watching a live sporting event, you usually only have access to one angle. The ability to capture a single play from a number of different angles can make a broadcast feel very engaging and exciting. By setting up network operations center consoles you can place the feeds of the different cameras you have on the field in one place. Having all of the feeds in one place can make it easy for the broadcast coordinator to

[ read more ]

Tips for Starting Your Own Construction Claims Consultant Company

Summary: Taking the leap to start a business can undoubtedly be tough. Below are some tips that can help you start your very own construction claims consultant company.   Few things are as challenging and time-consuming as starting your own business. Creating a business requires a tremendous amount of organization and effort, because you will need to come up with a team, an idea, a strategy, and funding to get started. Without a solid approach, the chances of your average business taking off and finding success can be slim. If you are interested in starting your own construction claims firm, you should be prepared to hit the ground running.   Hire People You Trust   This may seem like an obvious step, but the importance of a strong team cannot be emphasized enough. The people you work with will not only represent the company, but will also be with you during the journey. As you work on your business, you will, without a doubt, run into highs and lows. Even if you find the best steel fabrication expert in town, if your team cannot work well with h

[ read more ]

The Importance of Construction Claims Consultants in Modern-Day Projects

Summary: Construction consultants are more than a legal asset. They can bring projects up to the appropriate standards and also provide advice to inexperienced project managers. Construction claim consultants play a crucial role when it comes to upholding the standard of care in the construction industry. These specialized experts are knowledgeable in both civil and construction engineering and can provide a wide array of project management services and legal advice. Because a construction claim consultant understand the construction industry well, he or she can help prevent legal troubles before they become a threatening issue to the project. The Legal Roles Construction Consultants Play Construction claim consultants have become a key element in civil engineering. With years of experience working in construction, consultants understand what types of issues are prevalent and what to look for that could become a potential legal matter. Furthermore, they are familiar with standard of care procedures as well as what types of practices are the most efficient and beneficial for a

[ read more ]

How to Stay Energized as an Operator on Call

Summary: Working a nine-to-five job on a regular basis can be tiring if you do not take the steps to care for yourself.   If you hold a position working in an office, you may have felt fatigued and unable to go through the entire day. Working in an office is not necessarily difficult but working in one for multiple hours on a consistent basis can eventually lead to unexpected tiredness.   Working at the top of your game and pushing your abilities requires you to take care of your body and mind.   Eat Balanced Meals   When you are working long hours, one of the last things you want to worry about is what you will be eating. It is far too easy to reach for quick meals, such as fast food or microwaveable meals. These will save you time but are not the most nutritious, as many lack the vitamins and nutrients our bodies need to keep us awake and energized. Snacks, such as chips, cookies, and soda, are also dangerous to munch on while you work.   Rather than reaching for a protein bar or skipping breakfast altogether, have a hearty and healthy meal that will get you ready for the lon

[ read more ]

Interesting facts about billionaire philanthropist and businessman Len Blavatnik

You probably know Len Blavatnik as the richest man in the United Kingdom. The Blavatnik bio is full of business accomplishments, smart deals, and giving back to society. The billionaire businessman protects his private life, however here are some interesting facts about his history:

Even though is the richest man in the UK, Len Blavatnik was born in the city of Odessa in Ukraine. Born into a Jewish family, and was not able to attend the University of his choosing. Instead, he attended the Moscow University of Railway Engineering until his family migrated to the United States.

In the US, he continued his education at Columbia University where he earned a master’s degree in computer science. He follows that up with an MBA from Harvard University.

It was in 1986 that Blavatnik founded his company, Access Industries. The firm began with a focus toward investments in Russia but eventually diversified to include real estate, media,

[ read more ]

How do expert witnesses charge?

Most expert witnesses will charge by the hour, and the type of area they specialize in may cause this figure to fluctuate. In some instances, expert witnesses will charge a fixed fee for specific services that are structured.

Here are some general guidelines to help a company understand how much is considered a reasonable charge for an expert witness. Start by assessing the number of questions the lawyer wants the expert to address. Most reports are less than 750 pages, which will involve about 15 to 25 hours of work. If there are only a few questions and the assistance required only covers a few areas, charges should be much lower than an extensive report.

Experts in financial fields and construction claims experts charge more as their analysis involves complex areas of study. Often these experts will offer a price range for their services as they are unable to provide a standard price because the time they spend can vary after assessing the case.

A good expert will start by assessin

[ read more ]

Three Methods For Resolving Construction Disputes

Three Methods For Resolving Construction Disputes

Most construction disputes arise between contractors, employers or sub-contractors and main contractors. Here are five of the most basic mediation methods and the pros and cons of each method.

Contract administrator – Often a contract administrator will be named in the contract and will be the first person that needs to be contacted when a dispute occurs. The contract will also state the extent of the powers of the administrator and whether their decision is binding. Contacting the contract administrator is a quick, low-cost way of solving a construction dispute. However, the administrator's opinion is binding, therefore parties may need to look at other options depending on their dispute.

Negotiation – Negotiations can be conducted in a number of ways, for example, negotiation can be done over the telephone, by correspondence, at a meeting or through mediation. Lyle Charles

[ read more ]

How To Choose The Right Steel Fabricator

How To Choose The Right Steel Fabricator

Written by Lyle Charles

Steel fabrication is an important part of the construction business and therefore it is important that construction businesses have a reliable steel source. If you're looking to hire a steel fabricator, speak to a construction and turnaround services firm that can assist you in making the right decision. Here are some areas to look into when choosing the right steel fabricator.

Communications – It is vital that the steel fabrication company you choose has a good flow of communication. This is because the right communication will eliminate stress, confusion, and aggravation and add value to your project.

The quality of product – It is advisable to choose a steel fabrication company that is known to produce quality work. Therefore, ask the company to produce examples of their work and make sure t

[ read more ]

Claim Quantification

Claim Quantification

Written by Lyle Charles

Claim quantification involves qualifying a claim to understand compensation, the extension to the contract or another milestone date. It is important to speak to an expert in the area concerned, since most claimants will inflate the claim to ensure that there is room for bargaining, for example, if you have a steel related claim, it is advisable to speak to a steel fabrication expert for advice and guidance. Here are some areas that need consideration when looking at claim quantification;

Quantity measurement – Calculate the actual quantities of the claim item/work. Look at the agreement, if a BOQ is involved.

Cost estimation – Look at activity base costing (ABC) of the resources involved. To analyze this look at the cost records or prepare an estimate using current applicable rates.

[ read more ]