Making the Most of Customer Service

One of everyone’s most frustrating experiences is dealing with poorly trained, less-than-motivated, and often distant-sounding customer service representatives. Sometimes I hesitate to make a purchase at the thought that I might have to return the item and be forced to navigate the muddy waters of the customer-service return process. The following experience illustrates the benefit of taking a step back and looking at the situation from a mediator’s perspective. I had changed apartments and asked my local phone carrier to transfer the number. Soon after I moved I got an offer from a long-distance carrier to switch, and I accepted it. I then ordered new business cards with my new address and phone number, and left for an overdue vacation. Two weeks later I returned home – tan, but listening to the sound of silence whenever I picked up the receiver. Initial calls (from my cell phone) to the local and long-distance carriers went unreturn

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Three Methods For Resolving Construction Disputes

Three Methods For Resolving Construction Disputes

Most construction disputes arise between contractors, employers or sub-contractors and main contractors. Here are five of the most basic mediation methods and the pros and cons of each method.

Contract administrator – Often a contract administrator will be named in the contract and will be the first person that needs to be contacted when a dispute occurs. The contract will also state the extent of the powers of the administrator and whether their decision is binding. Contacting the contract administrator is a quick, low-cost way of solving a construction dispute. However, the administrator's opinion is binding, therefore parties may need to look at other options depending on their dispute.

Negotiation – Negotiations can be conducted in a number of ways, for example, negotiation can be done over the telephone, by correspondence, at a meeting or through mediation. Lyle Charles

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How To Choose The Right Steel Fabricator

How To Choose The Right Steel Fabricator

Written by Lyle Charles

Steel fabrication is an important part of the construction business and therefore it is important that construction businesses have a reliable steel source. If you're looking to hire a steel fabricator, speak to a construction and turnaround services firm that can assist you in making the right decision. Here are some areas to look into when choosing the right steel fabricator.

Communications – It is vital that the steel fabrication company you choose has a good flow of communication. This is because the right communication will eliminate stress, confusion, and aggravation and add value to your project.

The quality of product – It is advisable to choose a steel fabrication company that is known to produce quality work. Therefore, ask the company to produce examples of their work and make sure t

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Claim Quantification

Claim Quantification

Written by Lyle Charles

Claim quantification involves qualifying a claim to understand compensation, the extension to the contract or another milestone date. It is important to speak to an expert in the area concerned, since most claimants will inflate the claim to ensure that there is room for bargaining, for example, if you have a steel related claim, it is advisable to speak to a steel fabrication expert for advice and guidance. Here are some areas that need consideration when looking at claim quantification;

Quantity measurement – Calculate the actual quantities of the claim item/work. Look at the agreement, if a BOQ is involved.

Cost estimation – Look at activity base costing (ABC) of the resources involved. To analyze this look at the cost records or prepare an estimate using current applicable rates.

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Radio Remains as One of the Most Preferred Advertising Choices

Radio Remains as One of the Most Preferred Advertising Choices

Cost-effective, Consumer-based, and frequented, many businesses attribute their success to radio advertisements. One of the most effective mediums that businesses continue to use today is radio. If you’re going to advertise, then it’s wise to get the most out of your money. There are a multitude of reasons why radio advertising has been constantly used over the years. Here are some of the reasons why. Cost-Efficiency As self-explanatory as it may seem, radio is a cost-effective medium. Consider the costs of both newspaper and television rates. Both are continuing their climb upward, making it more expensive to fund advertisements. Radio on the other hand costs less than other major forms of advertising and still reaches out to a large number of people. Steve Doctrow, of Rogers & Cowan, believes that radio can actively drive market shares an

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Selecting a Mobile Payment Partner

Selecting a Mobile Payment Partner

selecting-a-mobile-payment-partnerTips to select a mobile credit card processing partner. Using a phone to accept credit cards online has become one of the most important revolutions in financial technology in the past two to three decades. Processing payments from a mobile device has made it easier to service the customer whenever he or she is ready to buy, and allows for faster checkout speed too. Still, investing in mobile processing isn’t a simple matter. This guide will help you determine which payment processors offer the best benefits to you and your business. Selecting a Partner You’ll quickly find that you have many options for online credit processing, from banks to technology startups. Your best choice will be the partner who provides a comprehensive solution to the unique challenges your business faces, along with affordable rates and efficient service. Also keep in mind that ban

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Tips For Reducing Shopping Cart Abandonment

Tips For Reducing Shopping Cart Abandonment

4Written by Secure Net Shop

Shopping cart abandonment is one of the biggest problems for online retail and ecommerce. The visitor spends time going through the site, selecting items and even initiates checkout but at some decides not to proceed and closes the page. Here are several potential issues on your shopping cart that might lead to better sales:

Checkout navigation

Have clear previous and next buttons for a multi page checkout page. In addition show the current position in a clear visual manner. This way the customer knows where they are and that they can go back and change any mistakes they might have made.

Full cart

Avoid displaying an abbreviated cart during checkout. Show all the items along with the respective options selected (for example: color, size etc). This way the

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The Definition of a Payment Gateway

The Definition of a Payment Gateway

Written by: Charge.com Payment Solutions, Inc. Learn what a payment gateway does, and how merchant accounts utilize one. When a business wants to accept money for goods that it sells, it needs to transfer those funds through a payment gateway. This gateway is like a figurative path the money needs to travel down to get from the customer’s account to the business owner’s. Payment gateways are only used online, and their primary goal is to keep a customer’s data secure as money is moved throughout cyberspace. If you want to accept credit cards online, read on for the definition of a payment gateway and how it helps your business interests.payment-gateway-various A payment gateway is a type of ecommerce service provider that is used by online retailers and brick and mortar stores. Its purpose is to authorize credit card payments, and it helps facilitate the trans

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What is the Value of a Construction Consultant?

What is the Value of a Construction Consultant?

[caption id="attachment_812" align="alignleft" width="300"] Image of engineering objects on workplace with three partners interacting on background[/caption] If you’re trying to put together a construction project, the concept of a consultant might seem like a cost you can skip. It’s entirely possible that nothing will go wrong during your project. It’s possible no documents will be misplaced, no one will be injured, and no one will dispute the project plans or request any changes. Although, do you really want to take that chance? That’s where researching construction advisory services, and learning the names of a few consultants in your area, can prove invaluable. Documents and Preparation One of the clearest advantages you get from a consultant is preparation of your claim. This time-consuming process can be over in a matter of hours or days, because consultants know which documents you’ll need to

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The Important Trends of Video Advertising You Need to Know

The Important Trends of Video Advertising You Need to Know

Are you investing in video ad placements? If not, you should be, as the market is expected to explode in 2015 and beyond. Consider how much cell phone footage has surfaced on news and television outlets in recent years, and that should help indicate where we are going. Anyone with a smartphone is now a director. For the right advertisers, video may turn out to be a huge producer. Here are the important trends that will drive video in the coming years. Decision Making Video can be a powerful tool for decision makers because it allows them to review a purchase in depth before that purchase occurs. More than half of consumers surveyed indicated that a video review was one of the most beneficial ways to make a major purchase, and video has a high rate of retention. Companies that invest in video tend to craft messaging users remember. Conversion Rates Because videos have high rates of retention, they tend to help convert users better than sales copy. Sales copy is an investment. A long form ad can take entire minutes to read, but an animated explainer video is over in 15 seconds and the user gets to see content he really wants to see after

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The Story Behind the “Nielsen” Name

The Story Behind the “Nielsen” Name

By Phin Upham Most of us know the name “Nielsen” as a brand for tracking television and Internet statistics. You’ve no-doubt heard at least someone referring to Nielsen statistics or a poll. The man, A.C. Nielsen, was born in 1919 in Winnetka Illinois. After brief service in the military, he would become an integral part of his father’s ratings and market-research business. Nielsen wanted to leverage the power of computing to track the vast amount of information that the company was processing. He was the driving force behind modern data collection in many ways, and the Nielsen brand is often thought of as the first to use computers in the field of big data management. Their computer of choice? A behemoth known as the IBM Univac, something so massive in size that an entire building needed to be constructed to house it. Nielsen’s penchant for technology didn’t stop at computers. He was fortunate enough to recognize the growing popularity of something called “television,” which was only just beginning to take off. Nielsen’s company was the first to attempt measurement of television vi

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